Cancellations must be made in writing (not sms). Notice of cancellation is not effective until received by the Company and must be made during office hours and do not include weekends or public holidays. The following fees apply to each individual person on cancellation:
EARLYBIRD & SPOT SPECIAL DISCOUNTS CANCELLATIONS: Cancellations are not permitted for Earlybird Deals or Spot Specials, however, transfers to another date are permitted 8 weeks or more prior to departure. We advise taking out travel insurance, in case unexpected circumstances prior to the trip, prevent you from joining this tour.
Transfers to another date cannot be made within 8 weeks of departure for overnight tours. However, you can transfer the tour into someone else’s name.
For overnight tours – the Company strongly recommends that you obtain suitable private travel insurance prior to departure to cover any unforeseen circumstances such as cancellation of tour due to minimum numbers not met, or adverse weather conditions, injury, evacuation, delayed flights, illness, etc. We have organise special rates for Travel Insurance through NIB please click on this link to purchase
Walks will normally operate in all but exceptional weather conditions. Conditions such as fog, mist, drizzle, showers, rain, sleet and windy conditions do not affect normal operation of our walks.
Kayaking: Rain will not effect kayaking activities, in fact some of the best kayaking conditions are during rain., however strong winds may cause cancellation due to unsafe conditions. Weather predictions saying a “possibility” of thunderstorms will not cause a cancellation of an activity – guides will monitor the weather conditions during the activity and evacuate passengers from the water if this looks likely to occur. We will notify you by phone the day prior or day or morning of a trip if we need to cancel. If we cancel we will transfer your booking to another date, if another date is not possible, we will refund your money in full. No refunds or transfers are given to those who choose not to kayak because of inclement weather if we have not cancelled the activity. If winds do look like they will affect the tour we will call you to discuss options first, as we are a mobile kayak business and have some excellent alternative locations that may be sheltered from the wind.
The Company reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payments have not been received by the Company within the times specified. It is a condition of carriage that a passenger has paid all tour monies prior to the departure of the tour.
The Company reserves the right to alter the accommodation and/or itinerary or cancel a tour without notice as may be found necessary for any reason whatsoever including, but not limited to road, weather, bushfires or traffic conditions, track or park closures, strong winds, high seas, operational conditions and requirements. Where a tour is altered due to these conditions, our guides will provide the best alternative itinerary possible, no refunds are provided for cancelled activities on tour. Where a tour is cancelled prior to the departure date we shall endeavour to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference) or, it this is not acceptable, refund your monies in full. All additional expenses incurred as a result of any delays, cancellations or alterations will be the sole responsibility of the passenger.
A minimum number participants booked are required to operate all tours, where sufficient numbers cannot be achieved, the Company reserves the right to cancel a scheduled departure and a full refund will be given for the tour. The decision to operate the tour is usually made 8 weeks prior to the departure date.
Any special passenger requirements must be notified to the Company at the time of booking. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of the Company, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers.