Our Cancellation Policy
Cancellations must be made in writing (not sms). Notice of cancellation is not effective until received by the Company and must be made during office hours and do not include weekends or public holidays. The following fees apply to each individual person on cancellation:
For overnight tours - the Company strongly recommends that you obtain suitable private travel insurance prior to departure to cover any unforeseen circumstances such as cancellation of tour due to minimum numbers not met, or adverse weather conditions, injury, evacuation, delayed flights, illness, etc.
Weather Conditions Policy:
The Company reserves the right to alter the accommodation and/or itinerary or cancel a tour without notice as may be found necessary for any reason whatsoever including, but not limited to road, weather, bushfires or traffic conditions, track or park closures, strong winds, high seas, operational conditions and requirements. Where a tour is cancelled prior to the departure date we shall endeavour to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference) or, it this is not acceptable, refund your monies in full. All additional expenses incurred as a result of any delays, cancellations or alterations will be the sole responsibility of the passenger.
A minimum number participants booked are required to operate all tours, where sufficient numbers cannot be achieved, the Company reserves the right to cancel a scheduled departure. The decision to operate the tour is usually made 14 days prior to the departure date.
Any special passenger requirements must be notified to the Company at the time of booking. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of the Company, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers.